MindFix Programs

Terms & Conditions

By participating in any MindFix program,
you hereby acknowledge and agree to the following:

1. Booking Sessions

Respecting the booking and attending of one’s sessions is paramount to one’s progress.

MindFix programs are cumulative and are meant to be experienced on a continual basis, each month, from start to finish.

You are responsible for making the most of your investment and ensuring you are booked for your sessions each month through your program, and for showing up on time to your scheduled calls.

Please remember:

  • Any scheduled sessions you do not attend are counted towards your total.
  • All sessions in a package must be completed by the package due date.
  • If you wish to reschedule a booked session, you must do so at least 48 hours prior. Scheduled sessions cancelled within 48 hours of a a session’s start time are counted toward your total.
  • If a client has not arrived to a session within 15 minutes of the session’s scheduled start time, the session will be considered a “no-show” and the session will be counted as being used.

Booking initial sessions / Starting your MindFix Program:

  • Clients will book in their first MindFix session within 14 days of receiving your Onboarding materials and starting their onboarding processes. If no sessions are booked within 14 days, the Program will go into Pause.

All this being said, we know life happens and we will work alongside you with flexibility whenever possible to ensure your program experience is smooth and enjoyable.

Emergencies: If there is an emergency or highly unusual circumstance during your Program and you’re not able to make a session, you may skip one booked session without penalty, so long as you let your coach and program manager know prior to missing the session.

Program Maturity Date: MindFix programs have expiration dates. Any sessions not used by a Program’s expiration date are forfeited.  If you need to step away from your Program prior to the expiration date for a period of time, you may choose to use a Pause Clause to protect your investment.  See “Pause Clause” below for more information.


2. Pause Clause

Sometimes, life gets in the way.  We start a Program, make a commitment, and things come up that don’t allow us to be as present as we’d like.

To that end, MindFix has a Pause Clause.

If you have a vacation or wedding or big life event coming up, we recommend waiting until after the event is over to begin your Program. If something does come up during your Program and you need to Pause, you have the option to do this once.

Here are the 2 times a Pause Clause will be enacted:

1. If you ask for your Program to be put on “Pause”, we’ll happily do that for up to 3 months. Some reasons for requesting this might be:

  • You need to step away from the program due to circumstances outside your control.
  • You’ve gotten too busy at work to give your MindFix work your full attention.
  • You’ve got a huge, new, once-in-a-lifetime opportunity at work!
  • An illness has made it difficult for you to keep up with your Program.

2. If you don’t meet your responsibilities, your program may be put on “Pause” . Your responsibilities include:

  • Completing your Onboarding work, on time.
  • Paying your balance within 7 days of being invoiced.
  • Showing up prepared for your sessions (in a quiet environment, focused, not under the influence of substances)

If the Pause Clause is enacted, the following will happen:

  • We cancel any booked sessions with your coaches until you’re ready to start again.
  • There will be no full or partial refund for your Program.
  • A non-negotiable $1500 restart fee will be required to begin the Program again.
  • It may be between 1 and 6 weeks before we can restart your Program.


3. The MindFix Guarantee

All MindFix Programs other than MindFix Select and Scholarships come with a guarantee that you will receive exceptional services and treatment.

If you’re not feeling that MindFix is a great fit for you within 30 days of your Onboarding session, you may request a refund and you’ll have your Program payment back in your bank account within 1 week.  We’ll refund your entire payment minus a $1,500 admin fee.

There are 3 requirements to qualify for this refund:

  • (1) The request is received within 30 days of your Onboarding call.
  • (2) You upheld your end of the relationship.  This means:
    • You booked in your sessions within 1 weeks of completing your onboarding
    • You completed your Onboarding pre-work before your first session, allowing you to arrive prepared and ready.
    • You showed up for each of your sessions, and participated for the full duration
    • You completed your Shifts work at least 1x/week if you were given access to tracking
  • (3) You did not have, nor introduce, distressing elements during your program:
    • Toxic or stressful environments.
    • Toxic or stressful relationships.
    • Chronic issues that greatly hinder your ability to experience change, such as serious health issues, substance abuse, poor nutrition, ongoing lack of sleep, nervous system dysregulation, or clinically diagnosed mental issues or physical diseases.

MindFix Select, Scholarship, and Custom programs are not guaranteed. No refunds of any form will be provided.

4. Weekly Progress work

The work you engage in at MindFix often makes change feel easy–sometimes even effortless.  However, we humans aren’t wired to easily appreciate or notice when difficult experiences DON’T happen. Instead, we typically focus on what DOES show up in our environment.

Therefore, it can actually take a bit of focus for many clients to notice the changes happening in their lives—even when a change occurs that is the exact result they’ve long been desiring!

Many of our clients have had major life changes occur—ones they’ve been hoping for—yet barely recognize them when they occur unless they pause and actively look for them.

To that end, we assign one single piece of weekly progress work during your Program, and it’s the same each week.  This work is tracking your Shifts.

This work shouldn’t take more than 15 minutes each week, and we can’t emphasize enough that you take this small bit of reflection very seriously.  The clients who do see the greatest results and report the highest satisfaction with their Programs.


5. Notices

1. MindFix does not diagnose, prescribe, treat, or cure any disease or mental condition. The FDA has not evaluated this information and we make no curative claims.

2. All MindFix techniques and exercises are healing and personal development techniques used for stress reduction, relaxation, balancing mind-body systems, and personal insight. They are not a substitute for medical care or therapy. You represent that you do not have any mental health conditions that coaching could make worse.  You understand our coaches are not medically trained to monitor your mental health during sessions. You agree to contact your own doctor for any questions regarding your ability to be coached safely. This program is for your recreational use only and nothing stated, given, or written should be taken as medical advice.

3. Past MindFix clients who have shared their results, or are featured in case studies, are not compensated in any way.

4. MindFix is not therapy, nor counseling. It is not represented as fact, nor is intended to replace professional medical treatments offered by any doctor, psychotherapist, psychoanalyst, psychiatrist, psychologist, counselor or social worker. The information presented is based upon the research, experience, and opinion of the practitioners. You should not believe a word we say, because what we say is based upon our experience. You will have your own experience, and MindFix will become part of your experience. Your perspective, or attachments to the past or future may shift in ways that serve you. You may notice new thoughts and behaviors. You will be the sole judge of what to keep and what to let go of during this process. No one is advised to avoid or discontinue medical or psychological care, because MindFix is not a substitute for the advice and treatment of licensed health care professionals. Clients who fail to consult with appropriate health care professionals assume any risk. The information we provide in MindFix is for informational and educational purposes only. It is not meant to diagnose, prescribe, treat, or cure any disease or mental or medical condition. The FDA has not evaluated this information and we make no curative claims. Our service is not therapy and does not substitute for therapy. You are responsible for determining your own medical and psychological needs. If you are experiencing psychological distress, you must consult with a licensed physician, therapist, psychologist, psychiatrist and/or other professional. We do not offer psychological services, psychological advice, or medical advice. By participating in a MindFix program, you agree that what we teach is not represented as fact, nor is intended to replace professional medical treatments offered by any doctor, psychotherapist, psychoanalyst, psychiatrist, psychologist, counselor or social worker. This information and the opinions provided here are believed to be accurate and sound based on the our knowledge, experience, and research. No one is advised to discontinue or avoid medical or psychological consultations. Clients who fail to consult with appropriate health authorities assume any risk.

5. Our relationship, as well as all information that you share with us during the relationship, will be kept confidential. However, please be aware that our relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. By working with us, you consent to allow everyone on our team to speak to one another about your sessions and what you share during those sessions so that we can provide you with a more comprehensive, coordinated experience.

6. The practitioners are not liable or responsible for any actions you take or resulting circumstances you experience as a result of what you learn in this course and by engaging with this material you a) assume full legal responsibility and b) waive any rights to hold Erin Pheil and/or the MindFix Group and its employees and contractors liable in any way, shape or form. Participation in the MindFix work is voluntary. You agree that decisions or actions you make or take are made of your own free will, and are the liability and responsibility of you alone.

7. Consent for marketing purposes. By participating in a MindFix program, you consent to allowing us to use your results, communications, or experiences in future marketing, promotional materials or conversations with other clients or prospects. We will NEVER, however, disclose any information that identifies you without your written consent. Nor will we ever disclose your name as a reference without your consent.

8. All MindFix materials shared with you are copyrighted intellectual property. All usage rights are owned and controlled by TimeForCake Creative Media, Inc. unless otherwise stated. Provided materials are available for non-commercial, personal use only. You may not copy, reproduce, republish, upload, post, transmit or distribute online MindFix materials without express written permission first. You must make no modifications to the materials. You may not use the materials to suggest an association between yourself and any of our programs, or brand. Nor may you alter, add, delete, or misrepresent any content. You must retain all copyright, trademark and proprietary notices.

9. Unpaid invoices: There is a $250 late fee for any invoices not paid by their due date.  An additional $250 late fee is incurred for invoices not paid within 14 days of their due date.  After 30 days, unpaid invoices will be sent to Collections. If an invoice is not paid within 14 days, a Pause Clause will also go into effect, requiring an additional $1500 fee to restart your program.

10. Participating in MindFix sessions is acknowledging that you have read, understand, and agree to the terms and conditions herein, and therefore that informed consent has been established.

11. Your Results: Your results will be directly impacted by your willingness and ability to show up and participate fully and honestly in your sessions.


6. Payments

You are purchasing a package, not a monthly service.  All monthly payments for the package are due within 7 days of invoicing and must be paid in full prior to attending of the month’s sessions.

Sessions are not transferrable without written consent.

All fees for this Agreement are immediately earned by MindFix.


7. Program Cancellation + Refunds

Cancellation: You may cancel this agreement within 30 days of Onboarding. You will receive an email confirming our receipt of your message.  You will receive a complete refund of all monies paid within 14 days, minus a $1500 admin fee.

Your agreement will not be cancelled until you receive an official cancellation notice from us.

All fees are non-refundable, unless specifically stated otherwise in the agreement.

Early Termination Fee:  You are purchasing a package, not a monthly service.  As such, You may cancel this agreement before the agreed upon term has been reached by paying 2/3 of the remaining balance left on the agreement.  For example, if you are 6 months into a 12-month agreement (6 months left), your termination fee would be the equivalent of 4 months x the agreed upon monthly rate.